HOT SERVICE-CLOUD-CONSULTANT ONLINE TESTS FREE PDF | VALID VALID SERVICE-CLOUD-CONSULTANT GUIDE FILES: SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT

Hot Service-Cloud-Consultant Online Tests Free PDF | Valid Valid Service-Cloud-Consultant Guide Files: Salesforce Certified Service cloud consultant

Hot Service-Cloud-Consultant Online Tests Free PDF | Valid Valid Service-Cloud-Consultant Guide Files: Salesforce Certified Service cloud consultant

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Salesforce Certified Service cloud consultant Sample Questions (Q87-Q92):

NEW QUESTION # 87
Which case submission process leverages Apex email services?

  • A. Case submitted using chat
  • B. Email-to-Case
  • C. Web-to-Case
  • D. On-demand Email-to-Case

Answer: D


NEW QUESTION # 88
Cloud Kicks wants to create a secure, branded mobile app that its Experience Cloud customers can use to create and track cases, see upcoming product announcements, and interact with other customers who have common interests.
Which mobile development option should the consultant recommend?

  • A. Explain that community users can access the site through a web browser.
  • B. Use Salesforce Mobile Publisher to create a common app for both Apple and Android.
  • C. Create two custom mobile apps, one for Apple and the other for Android.

Answer: B

Explanation:
For creating a secure, branded mobile app for Experience Cloud customers, utilizing Salesforce Mobile Publisher is recommended. This tool allows for the creation of a unified mobile app compatible with both Apple and Android devices, providing a seamless experience for customers to engage with the brand, track cases, and interact with the community.


NEW QUESTION # 89
Universal Containers has recently implemented Chat and is looking for recommendations about how to improve agents' ability to find the appropriate answer while chatting with customers.
What should a consultant recommend to meet this requirement?

  • A. Einstein Article Recommendations
  • B. Action & Recommendations component
  • C. Einstein Reply Recommendations

Answer: A

Explanation:
To improve agents' ability to find appropriate answers during chat sessions with customers, implementing Einstein Article Recommendations is recommended. This feature uses AI to suggest relevant Knowledge articles to agents based on the context of the chat, enhancing the efficiency of information retrieval and the quality of customer support.


NEW QUESTION # 90
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?

  • A. Agent skill-based routing and predictive dialer
  • B. Automatic call distributor and interactive voice response
  • C. Average handling time and first call resolution time
  • D. Workforce management and customer satisfaction score

Answer: B


NEW QUESTION # 91
Universal Containers is implementing Salesforce Knowledge for call center agents. The company needs to ensure that agents can contribute to the knowledge base to promote adoption. Which functionality supports these requirements?

  • A. Require agents to create Knowledge articles when opening a case.
  • B. Add the Submit Feedback button on the Solutions tab.
  • C. Add the Submit Feedback button to articles.
  • D. Allow agents to create Knowledge articles when closing a case.

Answer: D


NEW QUESTION # 92
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